Guide · Switching
Switching from Treatwell, Booksy or Fresha: how to take your clients with you
Updated: · 6 min read
Many salons stay with a provider that no longer fits — afraid of losing clients or appointments when they switch. In the right order, nothing gets lost.
1. Secure your client list
Ask your current provider for an export of your clients as a file (usually CSV or Excel) — with name, phone and email. Depending on the provider you can do it yourself in the settings or via support. Do it early: after cancelling, access is often restricted.
2. Set up the new system in parallel
Create your salon in the new system while the old one is still running. Enter services, durations, prices and working hours once and make a test booking. That way you only switch when everything is right.
3. Import your clients
Upload the file from step 1. Make sure columns are matched correctly and duplicates are merged. You may generally keep using your clients' data to manage appointments; marketing emails follow their own rules.
In Bookry that's under Clients → Import, including contacts straight from your phone. No export available? With the free moving service you upload screenshots or a spreadsheet and we transfer the data for you.
4. Transfer upcoming appointments
Add the appointments already booked to the new calendar — easiest week by week, starting with the next few days. That way there are no double bookings.
5. Swap the booking link everywhere
- Instagram bio and story highlights
- Google Business Profile (booking link)
- WhatsApp Business and your website
- Business cards and in-salon notices: a QR code with the new link
6. Cancel the old contract
Check your current provider's notice period and minimum term and cancel in time. Keep the old system running until the last appointment booked there is over.
Switching to Bookry
You can try Bookry free for 30 days in parallel, no card needed. Pick services from a template for your trade and adjust durations and prices, upload your client list as a file, and add appointments with quick entry. After that, Studio at €15 or Team at €27 a month, no commission, cancel monthly.
Answered briefly and honestly.
Do I lose my reviews when switching?
Reviews on a marketplace stay there. Reviews on your Google Business Profile belong to you and stay regardless of the booking system.
What about clients who still use the old link?
As long as the old system runs, bookings arrive there. Swap the link everywhere and keep the old system open until the last appointment — after that, everyone comes to you.
How long does switching take?
Setting up usually takes under an hour. Allow one to two weeks of overlap for the whole switch, during which both systems run.
Your own booking page — no commission.
Try it free for 30 days, no card, cancel monthly.